You may return most goods within 28 days at the buyer’s cost. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 1 week of us receiving your the undamaged secure package from your return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
On the whole, this process is very quick, if you have any queries regarding a return of your order please contact the sales team and we’ll be happy to help.
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.
Under the Consumer Rights Act 2015, you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer takes ownership of the goods. If an item is faulty and needs to be returned, Pinnacle Fitness will pay postage costs for the return of the faulty item. If you are asked to return an item that arrived damaged, not as described or faulty, Pinnacle Fitness will refund the total cost of the return.
If you cancel your order in writing after it has been shipped (regardless or if you have received the delivery or refused it for any reason) then you are responsible for all return shipping charges to Pinnacle Fitness. If you refuse to accept delivery of your order because it has arrived damaged, you will not be charged for its return. If you cancel your order in writing (letter or email) within 14 working days of delivery of your item(s), it is your responsibility to return the item(s) to Pinnacle Fitness at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a courier that requires a signature as proof of delivery.
In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or we will dispatch an engineer to repair the item at our discretion. Faulty items for collection must be packed in secure, appropriate packaging and be made available for collection by our couriers within 24hrs of you notifying us that they are faulty. If when the courier arrives to collect the item(s) they are found not to be available/ready to collect, a charge, which will be payable by you, will be made for the courier to rearrange collection. Once the items are received back at Pinnacle Fitness, we will inspect the item(s), and if necessary arrange to send out a replacement product.
Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any / all repairs.
Please note that we do not currently accept returns for reasons other than the items being faulty or not as described. If you need to speak to a member of our team about a product you have purchased from us which isn’t faulty and which didn’t have an issue with its description then please contact us.
