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Pinnacle Fitness

Terms & Conditions

Standard Terms & Conditions of Sale

  1. Parties to this agreement have acquainted themselves with the standard Terms & Conditions of sale & have found them to be acceptable.
  2. Terms of Payment
    1. Equipment sales – 100%, unless otherwise stated in writing.
    2. Where a deposit has been paid against equipment, this is a non-refundable payment.
  3. All prices quoted are inclusive of VAT.
  4. The legal ownership of any goods/services supplied will only pass to the customer when the order has been dispatched.

Pre-Paid Installation

For our installation service you must provide accurate information/photos/videos and may need to complete a survey.

Installation cost is non-refundable for the below reasons.

  1. Failure to provide 72 hours’ notice when cancelling or re-scheduling an install.
  2. If our installers are not able to start installing within 30 minutes of arrival, we reserve the right to leave and cancel the job.
  3. If your item will not fit in the space and Pinnacle Fitness did not carry out the measurements.
  4. Failure to ensure there is a clear and safe working area for the installers to be able to carry out their work.
  5. If information/photos/video and survey do not accurately describe access.

Warranty Information

All new equipment sold by Pinnacle Fitness is covered by a minimum of one year ‘manufacturer warranty’, the terms and conditions of the ‘manufacturer warranty’ can be found on the official website for the manufacturer’s brand. The ‘manufacturer warranty’ on equipment varies between manufacturers.


For refurbished items warranty on our equipment is 90 days and will start from the date of receiving the item. Warranty includes all parts and labour. Broken parts from normal wear and tear are not covered unless Pinnacle Fitness has written an agreement to state otherwise. The above warranty applies to the original purchaser and is non-transferable. Warranty becomes invalid if any attempts are made by the customer to tamper / repair (add) or move our equipment from another property after delivery.

In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit, excluding consumable parts and damage caused by accident, or misuse. Equipment sold for home or commercial use is warranted for use in a normal habitable building environment. Manufacturers reserve the right to cancel warranties if the equipment is used in a non-standard environment, this may include external buildings or near heavy moisture such as but not including garages, sheds, swimming pools or open areas, and areas close to a swimming pool, where the ambient temperature varies significantly from a standard environment. Warranty for light commercial or full commercial equipment varies, please contact our sales department to clarify warranty status on individual equipment.

If an item develops a fault, please contact us stating the brand, model and serial number and a brief description of the fault. We will either arrange to send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, send an engineer on site, or in some instances, ask that the goods be returned to our warehouse for examination. This excludes new/boxed/installed items, in which case we will attempt to rectify any issues on site. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from us. We will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Please note all equipment is warranted for mainland UK use. In certain circumstances, we may extend this to cover parts and or labour out with UK mainland, or we may offer a ‘back to base’ labour warranty. In cases of ‘back to base’ for goods out with UK mainland warranty, the customer may have to cover the cost of shipping to and from ‘base’, for further information, please contact us prior to purchase.

  1. The customer has the duty of care to after the goods whilst in their possession, failure to do so may incur additional costs and may make it non-returnable.
  2. All machines will require routine daily, weekly and monthly checks. Please refer to the manufacturer’s guidelines for further information.
  3. Warranty becomes invalid if any attempt is made by the customer to tamper/repair a machine whilst under warranty.
  4. Pinnacle Fitness reserves the right to remove equipment for repair off-site if on-site repairs are not possible.
  5. All piece parts supplied in the course of this business are subject to a 90 days warranty for the part supply only, or as agreed at time of quotation.
  6. Access is required to the customer’s premises to carry out servicing, engineering works, maintenance or installation (as agreed). If access is denied or not available, a charge will be made for time lost/waiting to the customer at our standard labour rates.
  7. If part of a consignment is not received or faulty, this shall not be grounds for withholding payment for the remainder of the invoice on which the goods appear.
  8. Interpretation – These terms are construed in accordance with English Law and shall be subject to the exclusive jurisdiction of English Courts.
  9. All items are pre-owned/used unless stated otherwise.
  10. Due to the nature of fitness equipment stocks and changes implemented in specifications during updates and model changes etc, products shown on this Site may differ from the product delivered. Customers are advised to check any specifically required features with at the point of ordering. Images are used as a guide, colour, design etc may vary from what is shown.
  11. Pinnacle Fitness endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please call for further details on any particular product.

While every effort is made to provide accurate and up to date information, Pinnacle Fitness cannot be held responsible for any errors or omission on our website or brochures.

Although Pinnacle Fitness endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, Pinnacle Fitness accepts no liability for viruses or virus damage as result of using this website.

Nothing in these terms and conditions affect your statutory rights.


Warranties Outside Of the UK

Our warranty is only valid for the UK mainland. If equipment is purchased outside of the UK mainland and the equipment is faulty then we will only be able to refund or exchange if the equipment is returned to us at Pinnacle Fitness at the cost of the customer within a reasonable time frame.



Right to cancel

Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most products purchased from us 14 days from the date of delivery. We must be notified of your intention to cancel in written form (email, letter or text) and any cost to return the goods will be the responsibility of the customer. New condition items must be returned with intact packaging, appropriate labels and literature. For palletised items costs will be £70 for single pallet and £90 for a double pallet.

Cost of returning goods also applies should you wish to cancel your order once it has been dispatched but not yet delivered (palletised items). Cost for this is £70 for a single pallet and £90 for a large double pallet. Cost will be deducted from any refund. For consumer finance orders you will need to make the relevant payment over the phone or by bank transfer.


For returns outside of the initial 14 days there will also be a further charge of outgoing postage cost being applied (even if initial postage was free) and a re-stocking fee of 20% of order value.

Please note any items that are clearly personalised or made specifically to the consumers specifications are exempt from these regulations, this also includes new/boxed/unassembled items installed and assembled by us on location. We also reserve the right to make a deduction from refunding the full purchase price if we believe on examination that they exhibit use, which includes but is not limited to assembly, disassembly, incorrect transit and including using the product for its intended purpose or for any other purpose. The amount of deduction will be based on the extent of the diminishment in the goods value.

Under the terms of the aforementioned Regulations, you have the right to cancel any service we offer and seek a full refund within 14 days beginning the day after the contract is concluded, however you will not be eligible for any refund in relation to specific charges made for a service that we have carried out including but not limited to an installation or service, except in cases of severe negligence or faulty workmanship. Please note this right to cancel does not negate your rights to have any incomplete or faulty workmanship corrected by us.


However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Pinnacle Fitness wish to inform you the consumer in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.

If your item was delivered by one of our couriers on a pallet (Kerbside/Driveway) then the item will need to be outside (kerbside/driveway) on the original pallet for the driver to collect. Drivers are not allowed for insurance reasons to enter your property.


Used Equipment Age

Item age specification stated on the website is figure specified at the time we have received and listed the item. 


Faulty Goods

Under the consumer rights act 2015 you have the right to return purchased products if they are faulty or unfit for purpose within 30 days of delivery for a full refund. In such cases the customer will not need to pay for return costs, and they will be entitled to a full refund. 

If your item was delivered by one of our couriers on a pallet (Kerbside/Driveway) then the item will need to be outside (kerbside/driveway) on the original pallet for the driver to collect. Drivers are not allowed for insurance reasons to enter your property.

All order cancellations or returns must be notified to us by e-mail or by writing. Please see contact details below:

Pinnacle Fitness
Royal Elizabeth Yard
Unit 2
EH29 9EN

Company Registration Number SC630140
VAT no. 326905396


Coupons/Voucher Codes

Coupon codes cannot be used in conjunction with any other offer, special price or promotion of any kind.

The company reserves the right to cancel any sale or transaction, coupon discount, special offer, special price or promotion at any time. 

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