Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Under the Consumer Rights Act 2015, you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer takes ownership of the goods. If an item is faulty and needs to be returned, Pinnacle Fitness will pay postage costs for the return of the faulty item. If you are asked to return an item that arrived damaged, not as described or faulty, Pinnacle Fitness will refund the total cost of the return.

If you cancel your order in writing after it has been shipped (regardless or if you have received the delivery or refused it for any reason) then you are responsible for all return shipping charges to Pinnacle Fitness. If you refuse to accept delivery of your order because it has arrived damaged, you will not be charged for its return. If you cancel your order in writing (letter or email) within 14 working days of delivery of your item(s), it is your responsibility to return the item(s) to Pinnacle Fitness at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a courier that requires a signature as proof of delivery.