Regular maintenance of your equipment will extend your machine’s lifetime, reduce downtime and improve the user experience. We have a network of professional service engineers based across the UK ready to assist with any service or repair work that you may require.
We offer one-off services, complete annual service packages (including breakdown cover) and quick response repair work should one of you machines become out of order. We have some of the most competitive call-out and hourly rates in the industry as well as quick access to parts from our own stock and the UK’s leading manufacturers.
Sometimes, for a genuine reason, a piece of fitness equipment just needs fixing. You can give us a call and we will arrange to diagnose, quote and fix any piece of fitness equipment. As long as the part is still available!
An all-inclusive service contract allows you to have all your equipment serviced and maintained. It also covers unscheduled call-outs and parts. This enables you to forecast your equipment running costs in advance with the reassurance that you will not receive unexpected costs. The price will be agreed in advance based on your inventory, how many services you require in the year and whether you required wear and tear parts to be included or excluded from the price. All repair calls can be logged via our online web portal. An asset register will also be maintained of all machines, parts fitted and spend over time.
A single preventative maintenance service for some or all of your fitness equipment. Our service will leave you in the full knowledge that your equipment has gone through a thorough service and inspection ensuring that the equipment meets health and safety regulations. Any defects will be identified and reported clearly listing the priority of the repair and the associated cost. This information will enable you to make informed choices around the ongoing maintenance of your kit.
For a variety of reasons - equipment takeover’s, re-financing etc., you may need to know the value and condition of your equipment. Our engineers will attend site and capture vital information on your estate. The depth of information will be agreed beforehand and then entered into our bespoke database. From here clear reports can be drawn to suit your needs. There are many ways we support our customers in relation to service and repair. Please talk to us to tell us exactly what you want.
Parts used will be charged separately and where possible, to minimize costs, Pinnacle Fitness reserves the right to use certified reconditioned parts. Where new parts are required/requested these may be subject to delivery lead times from Original Equipment Manufacturer, and as such any delays incurred due to waiting for purchased items will not be the fault or responsibility of Pinnacle Fitness. Every effort will be made to keep the customer informed.
An annual contract means your equipment will be scheduled for service a year in advance. In a commercial environment, we recommend either a once or twice a year service. Customers benefit from reduced call out and labour rates outside of the service and can log calls via our online web portal. An asset register is also maintained of all machines, parts fitted and spend over time.
The equipment covered by this contract will be reported on after the service. At each visit, the Service Engineer will carry out a full inspection of the equipment and report on the condition of each piece of equipment, serial numbers and rectification programme. The cost of parts and labour will be specified so that the customer can specify the remedial work to be carried out. During the first visit the Service Engineer will carry out daily and weekly maintenance training for named staff. Additional training can be provided at an additional cost. The charge for each service contract visit will be invoiced in advance unless payment terms have been agreed.
Cardiovascular machines: will be powered up and run through their functions and programs/ incline/speed/console and emergency stop buttons.
Cleaning: covers are removed and the machine is vacuumed inside to remove any dust or dirt, and the outside surfaces cleaned with a mild detergent.
Wear and Tear: and suspect noises will be fully investigated, e.g. Drive Belts, Shock cords, Running Belts, Pedals, and Decks depending on the type of equipment.
Failure to Function: If the machine isn’t functioning correctly the engineer will investigate further to diagnose the problem; any bolts and screws missing will be replaced.
Pre-ordered Parts: will be fitted.
Lubrication: parts that require lubrication will be checked and lubricated with either: oil, grease, wax or silicon as necessary. E.g. running belts / Bearings.
Remedial Work Identified: equipment faults and general wear and tear noted by the engineer will be reported to a club representative at the end of the service visit. This will be followed up by a written report sent by the service team.
Resistance Equipment: Functional tests will be carried out on the machines.
Wear and Tear: all nuts, bolts and cables or belts will be checked for any damage or cracks etc. and there are no visible bare wires. Stack belts will be checked for damage.
Covers: where applicable will be removed to facilitate inspection and lubrication and the outside surfaces cleaned with a mild detergent.
Failure to Function: if the machine isn’t functioning correctly the engineer will investigate further to diagnose the problem; any bolts and screws missing will be replaced.
Pre-ordered Parts: will be fitted.
Lubrication: parts that require lubrication will be checked and lubricated with either: oil, grease, wax or silicon as necessary. E.g. running belts / Bearings.
Remedial Work Identified: equipment faults and general wear and tear noted by the engineer will be reported to a club representative at the end of the service visit. This will be followed up by a written report sent by the service team.
Treadmills: The engineer will start up the machine and check the belt alignment and tension. Check belt and deck for wear and also console controls for functionality. Test the speed increase, decrease and elevation when in use.
Cross Trainers: The engineer will start up the machine and check in operation but also bearings, roller wheels and/or ramps for wear.
Steppers: The engineer will start up the machine and check springs and pulleys.
Exercise Bikes: The engineer will sit on and power up the machine. Check all buttons operate and function correctly. Listen for any unnatural noises or movement in the cranks and/or bearings. Use their full body weight to increase resistance to check for belt slippage.
Indoor Rowers: The engineer will sit on the rower to check that the console and sensor is working and inspect the chain, chain roller, pulleys and shock cords for wear.
