Terms and Conditions

Delivery & Returns

At Pinnacle Fitness, we offer a standard delivery service on all of our products, you can find this cost right underneath the item price on the product page. As well as standard delivery, we also offer installation and collection options to help meet you requirement.

You can find additional information on each of our delivery options below:

Standard Delivery

This option is the price that is advertised on the product listing.

  • The cost is fixed and varies from item to item depending on the size and weight
  • For large orders with multiple items, it may be possible to offer a reduced shipping cost, please contact the Sales Team before placing your order and we’ll be happy to help.

Delivery Method:

  • Small items weighing under 25Kg will be shipped either by Royal Mail or a standard courier service
  • Larger items will be shipped via a palletised, kerbside delivery service

If you make a purchase online and pay the standard delivery cost that is listed, your order will be delivered using the standard delivery method only. If you would like to collect the item or require any assistance with getting the products into your location, please select one of the options below and follow the instructions accordingly. If you are unsure, please contact the Sales Team and we’ll be happy to help.

What is a Palletised Kerbside Delivery?

All palletised kerbside deliveries are made between Monday and Friday, 8:00am to 6.00pm. As standard, a member of staff from the courier network will contact you to book in the delivery once your item has been dispatched. The telephone number you have entered on your order will be used to contact you and organise the delivery. If you have a preferred day for delivery, it is possible to pre-book the delivery date in advance, please add a note to your order or contact the Sales Team for assistance with any requests. Please note, this delivery method can take up to 3 days from the date that your item is dispatched.

We can offer a Saturday deliveries as a premium service, please contact the Sales Team for a quote. Once the delivery date has been agreed, if there are any changes then we request that you the customer notify us at least 24 hour prior to delivery. If the carrier arrives at your address to deliver and you are not available, there will be an additional delivery charge for re-delivery.

Parcel Delivery

All orders under 25Kg will be delivered using a courier or parcel delivery service. Please note that for all parcel deliveries, your order will arrive without prior notification. A card will be left if no one is at home and the goods returned to the carrier's local depot to await your contact.

All goods must be signed for you so someone will need to be available at the delivery address.

All parcel delivery will be delivered with 7 working days although usually within 3 - 5. Delivery times may increase around holidays and peak shipping periods. Please telephone to confirm current delivery times.

Next day delivery is available on request to certain locations; please contact the Sales Team for a quote.

Collection

Pinnacle Fitness also offer a collection service if a customer wants to arrange their own courier or come in themselves to collect.

Please get in touch with our sales team to advise if you wish to collect. Once you have received notification that you order is ready to collect, we will require 24 hours’ notice prior to your arrival on site.

Our collections address is:

Unit 2
Royal Elizabeth Yard
Kirkliston
EH29 9EN

Delivery & Installation

Pinnacle Fitness offer a complete installation service within a 150 mile radius or further dependent of the order. With this service our highly trained and fully insured delivery team will install your order into a designated space, all of the items will be checked and calibrated once they have been installed to ensure that they are ready to use. Prior to any installations, you may be required to fill in a site survey document containing all of the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.

Installation pricing in based on your location, the access details for the building (3rd floor, single doors, steps etc.) and the items that you have ordered. All quotes are bespoke so please contact the Sales Team for a price.

EU & Rest of the World

All of the delivery information above relates to UK deliveries only. We can ship worldwide but if you do require shipping to another destination, please contact the sales prior to placing an order for a quote.

Special Information Regarding Refurbished Items

All refurbished items are prepared to order. This process can take up to 7 working days before the item is dispatched using your selected delivery method. You will receive an estimated delivery date within 48 hours of contacting our sales team with your order. If you would like to confirm the delivery date below you order, please can the Sales Team and we’ll be happy to confirm the current lead-times.

Returns Policy

You may return most goods within 14 days at the buyers cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 1 week of us receiving your the undamaged secure package from your return shipper, however, in many cases you will receive a refund more quickly. This time period includes the the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days). On the whole this process is very quick, if you have any queries regarding a return of your order please contact the sales team and we'll be happy to help.