Concept 2 Indoor Rower Model C with Brand New PM5 Console

At Pinnacle Fitness, we offer a standard delivery service on all of our products, you can find the shipping cost for each item in the Details tab. Delivery of pallets is to the kerbside only via pallet network unless a specific request is made.

The majority of items for sale are large and very heavy and the buyer is responsible for getting the machines to their final location within their property. Please ensure you have the correct dimensions of the access doors within your property and that you have the procedure in place to get the item from the delivery pallet to its final location within the property. Any dismantling and reassembly of equipment will be at the buyer’s discretion and their own responsibility. All items will arrive in one piece to allow the buyer to test it fully prior to dismantling.

Please contact the sales team with any questions or specific requests prior to purchase.

As well as standard delivery, we also offer installation services and collection options to help meet your requirements.

You can find additional information on each of our delivery options below:

Standard Delivery

The cost for standard delivery is fixed and varies from item to item depending on the size and weight. For large orders with multiple items, it may be possible to offer a reduced shipping cost, please contact the Sales Team before placing your order and we’ll be happy to help.

Delivery Method:

• Small items weighing under 25Kg will be shipped either by Royal Mail or a standard courier service
• Larger items will be shipped via a palletised, kerbside delivery service
  If you make a purchase and pay the standard delivery cost that is listed, your order will be delivered using the standard delivery method only. If you would like to collect the item or require any assistance with getting the products into your location or are unsure of how best to proceed please contact the Sales Team and we’ll be happy to help.

What is palletised kerbside delivery?

All palletised kerbside deliveries are made between Monday and Friday, 8:00 am to 6:00 pm. If you have a preferred day for delivery, it is possible to pre-book the delivery date in advance, please contact the Sales Team for assistance with any requests. Please note, this delivery method can take up to 5 working days from the date that your funds are received.

We can offer Saturday delivery as a premium service, please contact the Sales Team for a quote. Once the delivery date has been agreed, if there are any changes then we request that you the customer notify us at least 24 hours prior to delivery. If the carrier arrives at your address to deliver and you are not available, there will be an additional delivery charge for re-delivery to be incurred by the buyer.

Parcel Delivery

All orders under 25Kg will be delivered using a courier or parcel delivery service. Please note that for all parcel deliveries, your order will arrive without prior notification. A card will be left if no one is at home and the goods returned to the carrier’s local depot to await your contact.

All goods must be signed for you so someone will need to be available at the delivery address.

All parcel delivery will be delivered within 7 working days although usually within 3 – 5. Delivery times may increase around holidays and peak shipping periods. Please telephone to confirm current delivery times.

Next day delivery is available on request to certain locations; please contact the Sales Team for a quote.

Collection

Pinnacle Fitness also offer a collection service if a customer wants to arrange their own courier or come in themselves to collect.

Please get in touch with our sales team to advise if you wish to collect. Once you have received notification that your order is ready to collect, we will require 24 hours’ notice prior to your arrival on site.

Our collections address is:

Unit 2
Royal Elizabeth Yard
Kirkliston
EH29 9EN

Delivery & Installation

Pinnacle Fitness offer a complete installation service within a 150-mile radius or further dependent on the order. With this service our highly trained and fully insured delivery team will install your order into a designated space, all of the items will be checked and calibrated once they have been installed to ensure that they are ready to use. Prior to any installations, you may be required to fill in a site survey document containing all of the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.

Installation pricing in based on your location, the access details for the building (3rd floor, single doors, steps etc.) and the items that you have ordered. All quotes are bespoke so please contact the Sales Team for a price.

EU & Rest of the World

All of the delivery information above relates to UK deliveries only. We can ship worldwide but if you do require shipping to another destination, please contact the sales prior to placing an order for a quote.

Special Information Regarding Refurbished Items

All refurbished items are prepared to order. This process can take up to 7 working days before the item is dispatched using your selected delivery method. You will receive an estimated delivery date within 48 hours of contacting our sales team with your order. If you would like to confirm the delivery date below your order, please can the Sales Team and we’ll be happy to confirm the current lead-times.

Returns Policy

You may return most goods within 14 days at the buyer’s cost. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 1 week of us receiving your the undamaged secure package from your return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

On the whole, this process is very quick, if you have any queries regarding a return of your order please contact the sales team and we’ll be happy to help.